Refund and Returns Policy
We want every client to feel confident and satisfied with their purchase. As artworks are often unique, delicate, and may appreciate in value, our returns policy is designed to be fair, transparent, and consistent with best practice in the art market.
Eligibility for Returns
- Original artworks, limited editions, and sculptures may be returned within 14 days of receipt, provided the return has been approved in advance by the gallery.
- To be eligible, the artwork must be returned in its original condition, with no signs of damage, wear, alteration, or framing changes.
- All original packaging, certificates of authenticity, and accompanying documentation must be included.
Non-Returnable Items
- Commissioned works, bespoke pieces, or artworks created or altered specifically at the client’s request are non-returnable.
- Artworks purchased at discount, clearance, or as part of a special promotion are final sale unless otherwise agreed in writing.
- Works that have been installed, handled improperly, or damaged after delivery are not eligible for return.
Return Process
- Clients must notify the gallery in writing within the return period, stating the reason for the return.
- Returns must not be sent without prior written authorisation.
- The client is responsible for all return shipping, insurance, customs duties, and handling costs unless the artwork is faulty or incorrectly supplied.
Refunds
- Once the artwork is received and inspected, approved refunds will be issued within 14 days.
- Refunds are made to the original method of payment.
- Original shipping, installation, and handling fees are non-refundable.
Viewing & Approval
- Where possible, clients are encouraged to view artworks in person or request additional images, condition reports, or mock-ups prior to purchase to minimise the need for returns.
This policy does not affect your statutory rights under applicable consumer protection laws.
